- The routine software update causes Samsung smartphones to crash and freeze
- Samsung customers were told the only way to fix the glitch is a factory reset
- The tech giant claims only customers in South Australia have been affected
Samsung users are being warned to avoid updating the software on their phone after thousands of Aussies were left with nothing but a blank screen.
Concerns are mounting around Samsungs latest routine update as smartphone owners said their phone was ‘wiped’ moments after running the software.
Angry customers lined the streets outside Samsung’s customer service centre in Adelaide on Tuesday demanding their phones be fixed.
The faulty update has phones stuck at the start-up screen showing the Samsung logo and the only way to fix the glitch is a factory reset.
A factory reset means any priceless photos, contacts, work and data not backed up will be wiped from the device and lost for good.